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JIRA tasks status

  1.  JIRA task status is changed from 
    Status
    colourBlue
    titleOpen
     to 
    Status
    colourYellow
    titleIn Progress
    .

    Image Removed
  2. The  The Issues where the estimated time necessary for solution does not exceed minimum time-keeping Interval shall be solved without additional coordination with the Customer. The Interval is set at 30 minutes.  JIRA task status for such Issue is changed from 
    Status
    colourBlue
    titleOpen
     to 
    Status
    colourYellow
    title
    Estimated
    In Progress
    .

    Image Added
     
  3. The Issues where the estimated time necessary for solution exceeds the set Interval are sent to the Customer’s responsible representative along with assessment of the estimated time (hereafter, the Estimate) and proposed Performance Time for approval, using the issue tracking system JIRA JIRA (status - 
    Status
    colourBlue
    titleEstimated
    )
    1. Customer can Accept the Estimate or Cancel the request
      Image Added
  4. If the Customer approves accepts the Estimate (status Estimate Accepted - 
    Status
    colourYellowBlue
    titleEstimate Accepted
    ), then the work on the Issue is commenced within Performance Timeline or the timeline set out for the Customer’s Service Level.
  5. In case of performance of the Issue it is delivered to the Customer’s representative for verification (status User acceptance status Waiting for Customer
    Status
    colourGreen
    titleUser Acceptance
    WAITING FOR CUSTOMER)
    1. Customer can Accept the Solution or Reopen the issue
      Image Added
  6. The accepted and automatically accepted Issues which are to be deployed in the System’s Operational Environment shall be respectively flagged by the Customer’s representative (Accept the Solution) (statuss Ready to deploy status Invoice
    Status
    colourGreen
    titleReady for deployInvoice
    ) and assigned to the Contractor.
    .
    The
    1. Customer's representative should add a Comment together with acceptance if it's necessary to add extra information on when the Issue can be deployed in the System’s Operational Environment (status 
      Status
      colourBlue
      titleReopened
      )
    2. The Contractor shall from time to time mark one or more solutions of the Issues flagged by the Customer in JIRA as ready to be deployed in System’s Production Environment (status Ready for Deploy - READY FOR DEPLOY)
  7. The Contractor shall from time to time deploy one or more solutions of the Issues flagged by the Customer in JIRA into the System’s Production Environment (statuss Deployed Invoice
    Status
    colourGreen
    titleDeployedinvoice
    ) and assign thereof to infomr the Customer’s representative in comment section.
  8. If no specific objections are expressed or questions raised within the set timeline the Issue is automatically deemed accepted and closed (statuss Closed - 
    Status
    colourGreen
    titleclosed
    ). 
  9. If specific deficiencies are discovered in the course of verification, the Customer shall record the deficiencies along with all required information in a form of screenshot, video recording, data samples, and reopens the Issue (statuss Reopened - 
    Status
    colourYellow
    titlereOpened
    ) by assigning it to the Contractor